FAQ – Plenty Mobility

Contact Us: 078 950 41769 | support@plentymobility.co.uk

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FAQ

 

  1. Are there any warranties on your products? Many of our products come with manufacturer warranties. The warranty period and coverage vary depending on the brand and product. Please refer to the product description or contact our customer support for specific warranty details.

  2. Do you offer product assembly or installation services? While we do not offer assembly or installation services on all our products, most of our products are designed for easy setup and come with detailed instructions. If you require additional assistance, we recommend consulting a professional.

  3. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

  4. Are your products VAT exempt for disabled customers? We understand that VAT exemption may apply to certain mobility aids and equipment for eligible individuals. Please consult the HM Revenue & Customs guidelines or contact our customer support for further assistance regarding VAT exemption eligibility and procedures.

  5. How can I contact your customer support? You can reach our friendly customer support team by emailing us at support@plentymobility.co.uk. We strive to respond to inquiries within 24-48 hours.

  6. Do you offer international shipping? We currently only ship within the UK. We apologize for any inconvenience caused and appreciate your understanding.

  7. What is the shipping time for orders? We strive to process and dispatch orders within 5 business days. Delivery times may vary depending on your location and the specific product. Once your order is shipped, you will receive a confirmation email with tracking information.

  8. What payment methods do you accept? We accept major credit/debit cards, including Visa, MasterCard, and American Express. We also offer secure payment options through PayPal for added convenience.

  9. What is your return policy? All orders cancelled after 48 hours are subject to a £20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.We want you to be completely satisfied with your purchase.