.
Effective Date: [6 March 2024]
Last Updated: [6 March 2024]
Thank you for choosing Plenty Mobility for your mobility and lifestyle needs.
Your satisfaction is our top priority, and we strive to provide you with the best products and services. Please take a moment to read our Shipping and Returns Policy to understand our procedures for shipping, cancellations, returns, and more.
We Proudly Ship With:
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@plentymobility.co.uk
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@plentymobility.co.uk and we will process an insurance claim on your behalf.
Cancellations & Refunds:
At Plenty Mobility, we are committed to offering you an exceptional shopping experience. Customers have the right to notify us of their intention to cancel their order within 14 days of receiving the goods.You have the flexibility to cancel your order free of charge before it ships. If your order has shipped, you (the buyer) will be responsible for actual return shipping charge sunless the goods are faulty or not as described. Refunds will only be issued to the original credit card that you use when placing your order.
Cancellations (Before Order Ships)
If you wish to cancel an order, please notify us as soon as possible to receive a full refund before your order leaves our warehouse. Our customer support team is available during business hours at 078 950 41769, via the chat feature on our website, or through email at support@plentymobility.co.uk.
Refunds and Returns
Should you need to exchange a product, you may do so, but please be aware that you are responsible for any associated shipping costs throughout the returns and exchange processes.
Not all orders are eligible for return once they have been shipped. Since we source our products directly from manufacturers, our ability to accept returns depends on the manufacturer's policies. This can vary on a case-by-case basis. If you would like specific information about your brand or product, please contact us.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to support@plentymobility.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return.
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Damages
Please carefully inspect the packaging of your items upon delivery. If you notice any damage, please make note of it when signing for delivery. If your items arrive damaged, promptly send photos of the damage, the packaging, and the SKU, along with a brief description of the damage, to support@plentymobility.co.uk.
Freight damage claims must be reported within 24 hours of arrival, including any visible signs of exterior damage.
Warranty
Warranty terms vary by manufacturer, and you can find detailed information on individual product pages. Warranty coverage typically applies to damages that occur over time and through regular use. If an item arrives damaged and is not reported within 30 days, it is not considered a warranty claim.
Chargebacks
Our dedicated team is here to assist you and resolve any issues promptly and fairly. We have designed our policies to be as equitable as possible, and we believe they are among the best in the industry. We are committed to providing excellent customer service and will work diligently to address your concerns.
Therefore, we kindly request that customers avoid filing fraudulent chargebacks. Unauthorized chargebacks will be considered theft, and we are ready to assist with any product-related issues or concerns.
Please reach out to us instead of filing chargebacks for issues that can be resolved collaboratively.
Please Read the Following
When you make a purchase from Plenty Mobility, you acknowledge and agree to the following terms:
- You will inspect the package upon delivery, noting and photographing any damage and reporting it to Plenty Mobility within 24 hours of delivery.
- You are responsible for return shipping costs and the cost of shipping a new product in the case of a refund or exchange.
- Products must be returned in unopened and unused condition, and additional restocking fees may apply.
- If your order has left our warehouse, a full refund may not be possible.
- Returning an order after it has shipped will incur return shipping fees and restocking fees, which vary by product.
- Shipping date estimates provided on product pages are subject to change due to factors beyond our control.
When will I receive my refund?
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For other refund methods such as Klarna, Paypal, Clearpay, please allow up to 2 weeks for us to fully process your return and issue your refund. As soon as Plenty Mobility has registered your cancellation or your return, the refund will be processed within 3-5 business days from Plenty Mobility to the 3rd party payment provider's account.
Once the account has been credited, the customer will be contacted by the 3rd party payment provider to arrange a refund back to the customer’s bank account which can take up to 10 business days depending on how the customer paid.
Please Note: If you do not see your refund after the additional 3-5 business days, you should directly contact your 3rd party payment provider. Below are the contact details for the 3rd party payment providers.
Klarna
Clearpay
Thank you for choosing Plenty Mobility for your mobility and lifestyle needs. If you have any questions or require further assistance, please contact us at support@plentymobility.co.uk.
BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
.
Effective Date: [6 March 2024]
Last Updated: [6 March 2024]
Thank you for choosing Plenty Mobility for your mobility and lifestyle needs.
Your satisfaction is our top priority, and we strive to provide you with the best products and services. Please take a moment to read our Shipping and Returns Policy to understand our procedures for shipping, cancellations, returns, and more.
We Proudly Ship With:
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@plentymobility.co.uk
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@plentymobility.co.uk and we will process an insurance claim on your behalf.
Cancellations & Refunds:
At Plenty Mobility, we are committed to offering you an exceptional shopping experience. Customers have the right to notify us of their intention to cancel their order within 14 days of receiving the goods.You have the flexibility to cancel your order free of charge before it ships. If your order has shipped, you (the buyer) will be responsible for actual return shipping charge sunless the goods are faulty or not as described. Refunds will only be issued to the original credit card that you use when placing your order.
Cancellations (Before Order Ships)
If you wish to cancel an order, please notify us as soon as possible to receive a full refund before your order leaves our warehouse. Our customer support team is available during business hours at 078 950 41769, via the chat feature on our website, or through email at support@plentymobility.co.uk.
Refunds and Returns
Should you need to exchange a product, you may do so, but please be aware that you are responsible for any associated shipping costs throughout the returns and exchange processes.
Not all orders are eligible for return once they have been shipped. Since we source our products directly from manufacturers, our ability to accept returns depends on the manufacturer's policies. This can vary on a case-by-case basis. If you would like specific information about your brand or product, please contact us.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to support@plentymobility.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return.
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Damages
Please carefully inspect the packaging of your items upon delivery. If you notice any damage, please make note of it when signing for delivery. If your items arrive damaged, promptly send photos of the damage, the packaging, and the SKU, along with a brief description of the damage, to support@plentymobility.co.uk.
Freight damage claims must be reported within 24 hours of arrival, including any visible signs of exterior damage.
Warranty
Warranty terms vary by manufacturer, and you can find detailed information on individual product pages. Warranty coverage typically applies to damages that occur over time and through regular use. If an item arrives damaged and is not reported within 30 days, it is not considered a warranty claim.
Chargebacks
Our dedicated team is here to assist you and resolve any issues promptly and fairly. We have designed our policies to be as equitable as possible, and we believe they are among the best in the industry. We are committed to providing excellent customer service and will work diligently to address your concerns.
Therefore, we kindly request that customers avoid filing fraudulent chargebacks. Unauthorized chargebacks will be considered theft, and we are ready to assist with any product-related issues or concerns.
Please reach out to us instead of filing chargebacks for issues that can be resolved collaboratively.
Please Read the Following
When you make a purchase from Plenty Mobility, you acknowledge and agree to the following terms:
- You will inspect the package upon delivery, noting and photographing any damage and reporting it to Plenty Mobility within 24 hours of delivery.
- You are responsible for return shipping costs and the cost of shipping a new product in the case of a refund or exchange.
- Products must be returned in unopened and unused condition, and additional restocking fees may apply.
- If your order has left our warehouse, a full refund may not be possible.
- Returning an order after it has shipped will incur return shipping fees and restocking fees, which vary by product.
- Shipping date estimates provided on product pages are subject to change due to factors beyond our control.
When will I receive my refund?
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For other refund methods such as Klarna, Paypal, Clearpay, please allow up to 2 weeks for us to fully process your return and issue your refund. As soon as Plenty Mobility has registered your cancellation or your return, the refund will be processed within 3-5 business days from Plenty Mobility to the 3rd party payment provider's account.
Once the account has been credited, the customer will be contacted by the 3rd party payment provider to arrange a refund back to the customer’s bank account which can take up to 10 business days depending on how the customer paid.
Please Note: If you do not see your refund after the additional 3-5 business days, you should directly contact your 3rd party payment provider. Below are the contact details for the 3rd party payment providers.
Klarna
Clearpay
Thank you for choosing Plenty Mobility for your mobility and lifestyle needs. If you have any questions or require further assistance, please contact us at support@plentymobility.co.uk.
BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Ignite Mini: Compact and Bijou
Become the jewel in your neighbourhood with the Ignite Mini.
Inspired by the larger sibling’s groundbreaking comfort and performance but enhanced into a more compact package, enjoy the best of both worlds with the Ignite Mini.
Ignite Mini
Inspired by the larger sibling’s groundbreaking comfort and performance but enhanced into a more compact package, enjoy the best of both worlds with the Ignite Mini.
- Powerful 950W Motor
- Up to 35 Miles Range
- Heated Seat as Standard
Ignite Mini Technical Specifications
Class 3 scooters can be used on the roads,
as well as pavements.
75Ah
Height: 1280mm / 50.3 inches
Length: 1350mm / 53.1 inches
Width: 650mm / 25.5 inches
4mph, 8mph,
International speeds available dependant on jurisdiction and local legislation.
Electromagnetic
13 inches / 330mm
35 miles
Range may vary with battery charge/condition/option, terrain type, tyre condition & vehicle loading.
150kg / 24 stone
8 inches
Rear Wheel Drive
Sealed Transaxle
950W (4 Pole)
24 Volt DC
60mm (unloaded)
*Measurement taken from anti-tip wheels
to ground level.
15 degrees
Smaller than it’s bigger brother the ‘Ignite’ but just as capable… Featuring all the favourite family features offered by its bigger brother, the Ignite Mini is a remarkable midsized mobility scooter.
Designed with a boundless attitude, journey even further than the power of your imagination. Go the distance with the Ignite Mini’s fantastic 35 mile range and start planning your adventures – spend quality time with family and friends, visit all your favourite shops and cruise through the fresh countryside air, all on one charge.
Luxury: Treat yourself with a little extra warmth this winter with the Ignite Mini featuring a Heated Seat as standard. Ignite Mini’s purposely designed technology enables you to take to the road in ultimate luxury, all year long. With Ultra-Soft Suspension navigate any environment, from your local cobble streets to the rural off-road tracks.
Power: The industry leading technical setup guarantees the highest levels of torque and grip for the ultimate safety. Raring for speed With the integrated powerful controller, achieve top speeds for longer. The Driving Experience The Smooth Acceleration System makes steering and controlling the Ignite Mini a surprisingly effortless ride in the park. Be control confident with the accessible Finger & Thumb Controls, ergonomically designed with your needs in mind.
Features
Rear Shocks
USB port
Mini Rear Lights
Mini Headlight
Mini Wheel
Red/Blue
Heated Seat
Mini Tiller
Technical Specifications:
The Ignite Mini is designed for use on smooth pavement or roadway, in accordance with local laws. The Ignite Mini can be used in wet and windy weather, but discretion should be used when planning a journey in adverse weather conditions.
If there is more than 1cm of water standing on the pavement, extra care should be taken as the scooter may have reduced ability to grip and steer.
Under no circumstances should more than one person operate the Ignite Mini at one time.
Additional Information
Safety
The Ignite Mini should only be operated by a single person, who is not suffering from any condition which impairs vision, hearing, eyesight or the ability to react to sudden changes in surroundings. If you suffer from any of the above, it is recommended that you seek advice from your doctor before operating the Ignite Mini
- Only drive over obstacles and up kerbs at the lowest point and at right angles.
- Sudden turns or sudden changes in speed are not recommended.
- Avoid steep surfaces if there is a risk of skidding due to icy or wet surfaces.
- Avoid going over loose surfaces such as gravel.
- Always tackle gradients straight i.e. do not drive in zigzags.
- Do not turn the Ignite Mini around on inclined surfaces.
- Do not drive the Ignite Mini down steps.
- Always drive forwards down gradients, kerbs and other obstacles.
Anti-Tip Wheels
The Ignite Mini is fitted with rear anti-tip wheels. These are an emergency failsafe that should never be relied upon in normal operation. These are designed to stop the Ignite tipping backwards on a steep incline. Should you see any damage to the wheels, you should cease using the scooter and take it to a certified mechanic who can ensure that the chassis has not been damaged
Safe Inclines
The Ignite Mini can climb inclines of up to 15˚ without danger. On this 15˚ incline, the Ignite Mini can stop, brake and turn. It is possible to attempt steeper inclines, but we strongly suggest that you do not. To reduce the possibility of tipping backwards on inclines, lessen the load on the back of the scooter by sliding the seat forward as much as possible and leaning forward.
Intended Use
The Ignite Mini is designed for use on smooth pavement or roadway, in accordance with local laws. The Ignite Mini can be used in wet and windy weather, but discretion should be used when planning a journey in adverse weather conditions. If there is more than 1cm of water standing on the pavement, extra care should be taken as the scooter may have reduced ability to grip and steer. Under no circumstances should more than one person operate the Ignite Mini at one time.
Steering
The Ignite Mini is fitted with a mechanical steering column that ideally should be operated with both hands. When the Ignite is stationary the steering may feel a little heavy or stiff. Steering will become lighter whilst the scooter is in motion. For the most accurate steering the Ignite Mini should be moving forwards or backwards at a controllable speed. Gently push one side of the tiller away from you, allowing the Ignite Mini to begin turning. Make sure that you are continually observing your surroundings during any manoeuvre.
Battery Care
The battery assembly in your Ignite Mini should not require any maintenance on a day-to-day basis, however access may be required. The batteries are located under the seat, protected by a plastic shroud – secured by one thumb screw. To access the batteries, the seat must be removed. Before removing the seat, disconnect both heated seat connections. The seat can then be removed by pulling directly upwards. This can be done by grasping the black lever on the right-hand side underneath the seat & pulling it towards the front of the vehicle. Once the maintenance has been completed, ensure that the thumb screw is used to refit the battery cover securely, without crushing or bending any wires. Replace the seat ensuring its locked in place and test the fitting for tightness to avoid danger to any user. Reconnect the heated seat connections.
Tyre Pressures
The tyres on the Ignite Mini are designed to give a good balance between comfort and energy efficiency. Incorrectly inflated tyres may lead to poor handling, reduced range and increased wear. The tyres should always have at least 3mm of tread to provide adequate grip on the road surface. If the tyres become worn, they should be replaced before the Ignite Mini is used again.
Warranty
The Ignite Mini comes with a 12 month manufacturer’s warranty when purchased new from an authorised Scooterpac dealer. During the warranty period any part which becomes defective due to faulty workmanship or materials will be repaired by the Scooterpac dealer from which it was purchased. If a repair cannot be completed a replacement part will be fitted. If a manufacturing defect is found, it must be reported in writing to the Scooterpac dealer from which the Ignite Mini was purchased from within 28 days of purchase.
Items considered to have a limited lifespan including batteries and tyres will not be covered if they are deemed to have undergone excessive wear and tear or misuse. The warranty does not cover damage arising from improper use of the product, after-market modifications or accidental damage. The warranty is non-transferable. The warranty does not extend to the consequential costs resulting from fault clearance, freight and travel costs, loss of earnings, expenses, etc. The manufacturer will not accept responsibility for any damage or injury caused by misuse or non-observation of the instructions set out in this user manual.
Frequently Asked Questions
Class 3 Mobility Scooters can be used on both the road and pavement. The maximum speed limit of these vehicles is 4mph on the pavement and 8mph on the road. You must be 14 years old or over to drive a Class 3 Mobility Scooter.
The Ignite Mini is a Class 3 Vehicle. This mobility scooter has two speed modes; Low (up to 4mph) for use on the pavements and High (up to 8mph), to be selected when driving on the road.
The Ignite Mini is not subject to Vehicle Excise Duty (‘road tax’). However, all new and used Class 3 vehicles including theIgniteMinimust be registered with the Driver and Vehicle Licensing Agency (DVLA).
Depending on the mobility scooter you have ordered dispatch times vary. Please see the table below for average delivery timescales from placing your order to delivery:
Cabin Car (Bespoke): 2-3 weeks
Cabin Car (Standard): 1-2 weeks
Ignite: 3-4 working days
Ignite Mini: 3-4 working days
Ignite Grande: 3-4 working days
Invader: 2 weeks
Tandem: 2-3 weeks
Although it is not a legal requirement, we strongly recommended that you hold a valid comprehensive mobility scooter insurance policy. These polices cover your personal safety, other people’s safety, costs towards accidental damage and the value of your mobility scooter.
For details of recommended insurance companies please ask your local mobility dealer or contact us for further information.
Request a Quote
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